Q. What happens if I didn’t pick up the card?
A. If you didn’t pick your card up due to external reasons, such as flight delay, please check the operating hours of the pickup places and pick up the card on the desired date and on the desired place. However, you must bring a mobile voucher (email voucher).
Q. Where can I get a refund on the transportation card bill?
A. 1) If the balance is less than 30,000 KRW, refunds can be made at the convenience store or subway T-money service center (refund fee 500 KRW)
2) If the balance is less than 50,000 KRW, refunds can be made at subway T-money service center (refund fee 500 KRW)
3) If the balance exceeds 50,000 KRW, please visit Korea Smart Card T-Money Town.
Q. What is the expiration date of Discover Seoul Pass?
A. In case of non-used (non-activated) pass, the valid period is five years from the date of issue. (Date of issue is written on the back of the card) However, there is no limit in period for T-money function.
Q. How do I get a discount on performance / Duty-Free Shops?
A. You must present a physical card on the spot.
